Restoring password

If the tracker password is lost, you can recover it by using the command on the server.

1. Open terminal.
2. Run:

kctl run cli-php admins:change-password 'NEWPASSWORD' --login admin

Replace NEWPASSWORD to new password. If login different from admin, replace it here --login admin. Please note that the password must be complex, include at least 8 characters, one lowercase and uppercase letter, a number and a special character.

Creating a new account

If the login data is lost completely, it is possible to create a new account in the tracker.

1. Open terminal.
2. Run:

kctl run cli-php admin:create 'NEWLOGIN' 'NEWPASSWORD'

Replace NEWLOGIN to new login and replace NEWPASSWORD to new password.

FAQ

User not found error.

The user with the specified login is not found in the tracker. Create a new account and log in to the tracker with new access.