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# Restoring password

If the tracker password is lost, you can recover it by using the command on the server.

  1. Open terminal.
  2. Run:
kctl run cli-php admins:change-password 'NEWPASSWORD' --login admin
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Replace NEWPASSWORD to new password. If login different from admin, replace it here --login admin. Please note that the password must be complex, include at least 8 characters, one lowercase and uppercase letter, a number and a special character.

If you experience any difficulties, please contact online support. Server SSH access is required to change the password.

How to contact Keitaro support?

Online support works from 06:00 to 16:00 GMT time zone on weekdays. If you have questions about work or settings in Keitaro, our specialists are ready to help and provide advice via Live chat during business hours. Ways to contact support:

# Creating a new account

If the login data is lost completely, it is possible to create a new account in the tracker.

  1. Open terminal.
  2. Run:
kctl run cli-php admin:create 'NEWLOGIN' 'NEWPASSWORD'
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Replace NEWLOGIN to new login and replace NEWPASSWORD to new password.

# FAQ

User not found error.

The user with the specified login is not found in the tracker. Create a new account and log in to the tracker with new access.

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