# Payments
We accept the following payment methods:
- Mastercard, Visa, American Express, UnionPay;
- Apple Pay, Google Pay.
- PayPal.
# How to download invoices
- Log in to keitaro.io;
- Open the tab Invoices
- Press on Invoice. Invoices are available only if the payment was successful.
# Taxes
We apply VAT tax to all payments from EU countries.
To prevent VAT from being added to the price when paying for the license, you must specify VAT in your personal account in the “Payment Information” on keitaro.io. VAT and other taxes and commissions are not refundable.
See VAT rates.
# FAQ
How to apply promo code?
A promo code can be applied on purchase or renewal page. Press Apply promo code:
Payment issues
WARNING
If at the point of entering the card, you get an error, please email support specifying the country that is listed in your personal account in "User Information".
Please contact support and provide the following information:
- The invoice number that could not be paid. You can find it in the "Invoices" section.
- The country and the bank that issued the card you are using for payment.
Our Contacts:
- Email support@keitaro.io;
- Online chat on the website.
- Group on Facebook.
- Telegram-Bot.
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How to change email?
Click on the email section in your account cabinet, enter your new email address in the email form. Click on Save.
WARNING
The new email must not be previously registered in the system.
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